Primary Position Purpose:

The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.

Position Functions:

· Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.

· Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).

· Responsible for the satisfaction of a driver while they are over the road.

· Make recommendations for performance documentation to include promotions and/or terminations.

· Responsible for addressing issues and disputes for drivers.

· Promote safe operations.

· Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.

· Ensure drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.

· Manage company performance objectives with drivers and monitor that performance.

· Monitor and manage KPI’s around P&L, Safety, Fuel Management, and Utility.

· Ensure on time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.

· Communicate service deviations to Customer Service in a timely manner.

· Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.

· Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.

· Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.

· Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.

· Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.