The experience to take you where you need to go —however you need to get there. In this business, experience counts for a lot. When you select an experienced carrier, you get more than a partner who has ''been there done that.'' You get commitment. At Saia LTL Freight, our relationship with our customers isn't quarter to quarter, we're in it for the long haul. Saia's Core Values Customer First Doing what it takes, in everything we do, means putting the customer first. It doesn’t mean short-changing safety, policies or procedures, or respect, but it means understanding that fundamentally, our customers are at the heart of our business – in everything we do. Safety Safety is not a policy or procedure. Safety is a fundamental behavior and practice. It is the unified practice that we can efficiently and effectively all work safely and perform our functions to support individual employees and company goals. Taking Care of Each Other Teamwork, empathy, and giving 100 percent. Taking care of each other means leaders caring about employees, employees caring for each other and for customers, and everyone at Saia caring about the company's purpose and goals. Dignity and Respect Everyone deserves to be treated with dignity and respect. Every employee at Saia has a sense of worth and value that they bring to their role at the company. We must all recognize the humanity in each other and treat others respectfully. Do the Right Thing Doing the right thing means making the conscientious choice, the ethical choice, even when no one is looking. Doing the right thing demands commitment to excellence and an awareness that why you do something can be as important as what you do. Community As a company and as a team of employees, we must embrace our responsibility to our neighbors, the environment, those with whom we work, and the communities that sustain us. We realize that it is always easy to talk about being a good citizen and yet it is another to put words into action. QUALITY MATTERS A concept often discussed but seldom defined. Not at Saia. For us, as well as our service groups, quality is everything that goes into creating and a positive customer experience. It is the positive tone in our voice when you call and the care with which we handle your shipments. It means showing up when we say we will and delivering your freight as promised. Quality involves every employee, whether they interact directly with you or not, and influences every decision we make as a company. At Saia, we have developed various signature programs and initiatives to ensure consistently high quality that continues to improve.
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